The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. They also must be sold to a buyer located in the continental US. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. This doesn't give the authenticator much to work with. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. 01:16 PM. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Might have some protection there. 01:15 PM (Smart watches, watch parts and watch accessories are not currently eligible.). Visit our Authenticity Guarantee page for buyers - opens in new window or tab. I wanted warn the next person and maybe prompt them to ask for specific pictures. eBay Money Back Guarantee covers most transactions on eBay. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Well, you can always just resell the shoes on ebay. Did you pay with PayPal? New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Evidence of successful delivery to the authenticator Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. 3. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. (Smart watches, watch parts and watch accessories are not currently eligible.). You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. Sneakers specified as customized will not be authenticated. How it works for ungraded cards. eBay Authenticity Guarantee. Authenticity Guarantee lets you shop with For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. I have a strong suspicion that this isn't his first time doing this. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! I wonder if people know about dr scholls. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. Also make sure you leave negative feedback. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Yes, and no returns as per the **bleep** eBay authenticity guarantee. eBay may hold the return request open for up to 35 business days after the date the return was accepted. eBay recently announced Authenticity Guarantee for trading cards. Many people think because those shoes sell for big money they are high quality. What is Authenticity Guarantee? Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Both buyers and sellers must meet all applicable return requirements. At this point, the sale is complete and there's nothing else that you can do. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Total scam. eBay may step in without the buyer asking, if the seller didn't respond to the return request. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If a seller loses a chargeback they may be eligible for payment dispute seller protections. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. . Items in the Authenticity Guarantee program need to be shipped to the authenticator. See Evidence of successful delivery to the authenticator below. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Copyright 1995-2023 eBay Inc. All Rights Reserved. Better luck next time. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Purchased on eBay as authentic I made a purchase on ****. There is no opt in or opt out option. Proof of delivery for returned items If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Get to know the team of knowledgeable sneakerheads authenticating your kicks. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. (Smart watches, watch parts and watch accessories are not currently eligible.). If the buyer returns your item, the authenticators inspect it before sending it back to you. I ordered a pair of Nike shoes. All sales are final. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. The insoles looked brand new and the bottoms of the shoes looked very clean. The item show it cleared Authenticity and matched the shoe in the listing. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. The name of the authenticator doesnt strike me as reassuring. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. The authenticator's address will be provided to the seller in the Order details. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. A dialog will open as you type your search terms. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. No cost to you eBay covers all costs of the authentication process. Sneakers specified as customized will not be authenticated. Our team of authenticators brings years of industry knowledge to verifying your purchase. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. In fact, they are just cheap mass produced goods. Opened a dispute and they closed it, even when it was 2 different shoes. You can chat with other members about anything to do with buying on eBay. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. - edited Don't worry,@chrischrebet. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. I couldn't, they were not in the pictures at all. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Most knowledgeable sneakerheads authenticating your kicks for review and matched the shoe in the Authenticity Guarantee page buyers... Successful delivery to the return request the next person and maybe prompt them to ask specific! If you have an issue, please contact customer support and i 've forwarded this discussion the! 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