These are the basics to what your hub lights mean. The Hub is attempting to connect to a device via WPS. Use the Contact us link at the bottom of the page to get in touch. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Wait until power save mode period ends or press the Restart button on your Hub to override. If this doesn't work turn your Hub off and on again using its power button. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Jim has been testing and reviewing products for over 20 years. This is a white box that connects to your BT Hub. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. In the box that says broadband username you need to type your plusnet user name followed [email protected] In the password field you need to clear all the dots out and enter your plusnet account password . If it's your broadband activation day, it can take until midnight for this to happen. Open a web browser and follow the on-screen help wizard to get connected. If it stays green, turn your Hub off and on again. 31-03-2020 on If there are no lights, check the power cable is in firmly, and connected to the mains. Check if the broadband cable (grey ends) is plugged incorrectly. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. I happened to have a new hub which I installed (BT registered). The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Re: Blue light but no wifi or internet connection. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Make sure your Smart Hub is on and attached to your Hybrid Connect device. you can contact customer service for help troubleshooting your specific issue. If there's still no light. I could still connect to the hub, but had no internet access, as the broadband light was out. Its not the WiFi password but the one underneath please note that this is case sensitive. Broadband light is flashing orange then pink/purple. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Flashing red and blue: The router is connecting to a device via WPS. Click on your model of Hub to find out what the lights mean. Trying to work out your BT hub orange light from your BT hub green light? Your Hub can't connect to your broadband line. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). First, try resetting your router to its default settings. Get six months of BT broadband and TV half price. Tech Advisor helps you find your tech sweet spot. There's a problem. Turns out I had no engineer booked (lucky I did not wait three weeks). If this doesn't fix it contact the technical helpdesk. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. 13-06-2021 Your Hub is establishing the fastest, most reliable connection for your broadband line. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. It might be a router firmware issue with an easy fix. Check the power button on your Hub is On. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Connect a device to your Hub using a cable or wi-fi. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. You can also check for any problems in the local area by using Service Status. Your Hub will return to normal mode after a few minutes. Has your broadband been activated? Thanks again for the help - I have checked all / all look ok. Take a look at our suggestions below. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If this doesn't fix your issue, please contact us. If either of these fixes the issue, then there is a problem with your phone wiring. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. When the hub's lights are on, it's ready. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Wait for the blue light. Restart your device, and if the light is still red, contact us. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Is this for ADSL BB or Fibre? You can also check the order tracker on My BT to find out where your Mini Hub is. switch it back on again via the Hub Manager. CloudFlare DNS is free, fast and seems to respect privacy. Check your cables. Light on router is blue but no internet connection 1 user liked/thanked this post: The BT Home Hub 5 is capable of dual AC Wi-Fi. Any help very much appreciated. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. You'll be able to book an engineer appointment if the problem cannot be fixed online. If it's your broadband activation day, it can take until midnight for this to happen. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Trying to work out your BT hub orange light from your BT hub green light? No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Hub is connected to broadband but can't connect to the Internet. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. 01-06-2020 The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Wireless security is switched off for one or both wireless channels. However, that isnt always the case and it could actually be down to a whole list of things. If it's still red, try resetting the Hub's default settings using the reset button. Give it a couple of minutes and try again. If you can't get online, it might be your device. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. There may be a problem with your computer and/or its connection to the Hub. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Find your broadband network login details. . When you first plug in your hub, the lights will appear in this order. Don't forget to check your microfilter if you have one. Hub is back where it belongs. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Once you have done this press connect. Thanks, on Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Step 6: Click Add Server. on The Hub is working but isn't connected to the internet. 17h47. 2022 Or you can check their website at www.dpd.co.uk. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Turn it off and then on and try again. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. 30-05-2020 If this isn't the case the first thing to try is restarting your hub. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If there is a problem, your broadband issue could berelated toyour landline. If it stays orange use the Contact us link at the bottom of the page. The Hub is in Bridge mode and will act as a modem only. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Turn it off and on then try again. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This will usually be orange, matching the colour shown by the light on the front of the hub. Your device is using mobile data because your broadband is not working (two or three bars are good). Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. 22h06. If it does, restarting your phone, tablet or other Wi-Fi devices might help. 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