Really attentive, friendly, made my wife and I feel welcome. We all enjoyed the evening restaurant Mayan menu. more. We recommend booking a free cancellation option in case your travel plans need to change. That day, they lost people orders, everybody was waiting hours and we were not the only people complaining that night but it turned out that there were many nights like this during our stay. Do not drink the tap water. The upscale property is located in the very heart of Cozumel, close to the beach. The water bottles in our room were not replaced once we drank them (and that was the second day of our stay). Once I took a yogourt with cereals and they wanted to charge me $20 for it!Since when cereals are not part of the basic breakfast at the lounge. This is how you care for others. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. The hotel features 152 rooms with a balcony and a sitting area, furnished with a writing table. We recommend booking a free cancellation option in case your travel plans need to change. Cart. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? Also- tho expensive - the couples massage is a wonderful experience! Similar to all the northern properties, snorkeling is very enjoyable right along the coast line. The whole hotel was very clean. The Westin Cozumel Hotel provides 2 restaurants where you can enjoy fusion and Peruvian dishes. Nice hotel, beautiful Beach, though service was very questionable.. and a very disorganized management team that did not live up to our expectations. Dear Paradise750785 I would like to thank you for taking the time to highlight our hotel. ft. 32% cylinder ~ $15 / cylinder, SSI or PADI scuba certifications ~ Price varies, Playa del Carmen Bull Shark dive ~ $120 per diver, Offshore Fishing half or full day ~ $550 and up, Contact Us Today to Begin Your Reservation Process, Professional Association of Diving Instructors, World Recreational Scuba Training Council, National Association of Underwater Instructors. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. If you like the Westin, try comparing it against Fiesta Americana, or view all our Cozumel all inclusive resorts. Boasting location a minute's walk from San Juan Reef, the 5-star luxury hotel comprises 152 rooms as well as a luggage storage and a convenience store. Is parking available at The Westin Cozumel? Unfortunately, this hotel has not trained its staff and they are not capable of serving guests in any facet of the operation. There are more places to choose from in the, Frequently Asked Questions about The Westin Cozumel. Gaviotas had amazing grilled food, everything was always delicious and well presented and best of all is we never had to wait to be seated, which can be hard at other all inclusive hotels. All children under the age of 6 may stay free of charge when using existing beds. 0.5 miles from Melia Cozumel. Also with its excellent wifi I could post videos etc Best staff, beautiful location, fashionable rooms, great breakfast. Make Your Dining Reservations Early Very clean property. Also, there is a mini-fridge-bar, coffee and tea making equipment as well as a personal safe and an electronic key card provided. Dial Service Express. Dinner, Casa Mission offers their visitors an atmosphere that transport us through history to a magnificent Mexican food and seafood Restaurant. Yeah, thats cherry on top for those sunset views I keep talking about. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. at waters edge which is perfect for our pick ups. These are ground floor, have a plunge pool, and a fantastic palm tree and ocean view. We found this at the hotel and all the restaurants we ate at around the island. The Westin Cozumel Carretera Costera Norte Km. The hotel itself is brand new and beautiful, only opened in August 2017, but when you cant eat, have clean towels or get water replaced in the rooms the nice hotel features are hard to enjoy. Email address is required. If not, ask for him. 2031 Learn more Services, treatments and amenities Body scrub Body wrap I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. A true experience of all you can eat and all you can drink, with not only the best service, but the best food and drinks, for the right price. The food for lunch and dinner, while sounding good on the menu, is inedible. It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! All children may stay at the price of us$ 50 per person per night in an extra bed. All 6/5. Carretera Costera Norte Km 4.8, Cozumel, Mexico; The Westin reservations available at 'rooms', The Westin phone number isn't available on our site, if you want to call The Westin visit site of a hotel, Guest reviews are submitted by our customers after their stay at The Westin Cozumel. Dear Karen S, Receive our sincerest greetings the Mexican Caribbean. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. We explored up and down the coastline and saw the most amazing things. The beachfront location is tough to beat as a dining location. It was extremely loud and played American club dance music. Thank you for staying with us and I hope you will give us another opportunity to serve you.Sincerely,Javier Estvez General Manager. Definitely check out the sky lounge, snorkeling, and try both restaurants for dinner! . There are a few cons which I will note! Breakfast If you dont book a flexible rate, you may not be entitled to a refund. The Sky Lounge was such a relaxing adult area with a bar, pool, and food, thanks to Eduardo, Leo, and Massiel at the Sky Lounge, they made us so many interesting drinks that you just had to take pictures and video of, like the jellyfish and the brain damage shots, they're the definition of awesome bartenders. Try the restaurants within walking distance! We can't wait to return. Hotel fees paid at the hotel Absent as the thick jungles and lush vegetation which accompany the long walks from guest room to diving or beach. There, we had amazing service, good food and an excellent lounge with home made pasties and cakes, delicious appetizers in the evening, espresso, water, juice, cereals, etc. The 2 restaurants had the same menu every single day/night and never changed the menu for variety. I called the Platinum Elite support line and they found it. Then again all you have to do is fall backwards into the water for us. Norte N 280 Entre 4Ta Y 6Ta Col. Centro, Cozumel, Mexico, 16501 Snow Road, Brook Park, United States, 451 Clyde Fant Parkway, Shreveport, United States, 909 North Thompson Lane Bldg A, Murfreesboro, United States, 711 Post Street, San Francisco, United States. Located close to San Miguel Church and Benito Juarez Park, The Westin Cozumel provides a poolside bar, a grocery/convenience store, and a terrace. more. Our room had a great bed and an astonishing view. Every room ocean view - that was surprise. The Westin Cozumel offers a number of room options. *Cuzamil- this is located right off the lobby. Last Name is required. When in Mexico I would like to experience more of the Mexican culture. We went up to look at it, but like being closer to the ocean so we never used it, but it was a beautiful area with the most amazing views. Everything you need is close by and easily accessible. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. We decided to do the all inclusive package and it did not disappoint. As noted previously, all rooms come standard with an ocean view, so really this is a fantastic entry-level room. Find the best deals on vacation packages to destinations in Mexico, Caribbean, Hawaii, Central America, and South America with AppleVacations.com. *Beach area: There is a beautiful, small beach entry. For three meals and I think a snack. I should note, if you need a room with two beds, the Classic Balcony is the minimum room level required. . Enjoy the Westin Heavenly Bed at home for a restful sleep every night. We can also host meetings and special events in Cozumel, such as destination weddings. If you have not already done so, you may enjoy reading our blog about. There are no extra beds provided in a room. Outside was kept super pretty too, constant sweeping and cleaning up after guests who would leave their empty bottles and used towels on the beach chairs. A Family run restaurant on the beach of Cozumel. The ocean is abundant with corals and marine life. Luxury property, fairly clean, its staff and rooms were beautiful. For more specific information, contact the hotel staff. Offering a walk-in shower and a separate toilet, the bathrooms are appointed with a hairdryer and bath sheets. We loved the fact that we chose westin cozumel. The Gay Travel Awards support and promote LGBTQ+ travel and tourism by identifying and rewarding select destinations, properties, events, influencers, and other organizations that exemplify a . Cozumel | The Westin Cozumel Carretera Costera Norte Km 4.8, San Miguel de Cozumel 77613 Mexico | Phone: +52 987 872 9200 Privileged location overlooking the Caribbean Sea, the all-new hotel which is located in the north of the paradise island of Cozumel offers you a superior stay. *I experienced several people standing on top of the coral. For enhanced views, head to our Sky Lounge, the highest one on the island. A few other room upgrade options are available at The Westin Cozumel. Warm regards! After dive one our staff will swap your air tank, plus have a dry towel and fresh fruit ready for you. It includes an in room minibar but with beer and soda only. Terms & Conditions | The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. Please complete all fields. I just booked the all inclusive option here. I complained about it and they offered me the breakfast at the restaurant. Cozumel airport and The Westin Cozumel Hotel are separated by 0.5 km distance. After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Within walking distance of Restaurante Gaviotas, where you can have lunch. from your phone you can see restaurant wait times, order room service, schedule spa, and request maid service/items to your room. Two servers by the pool really stood out. The restaurant was good here, I had tasty dishes. more, You seem to have JavaScript disabled. *Rooms- we had a corner room on the 15th floor. Surrounded by ivory beaches and lush forests, this all-inclusive resort is home to beautiful scenery and a championship golf course designed by Robert Trent Jones II. Absolutely amazing stay in the peaceful area. We will suggest the perfect wine for you to complement your culinary experience while marveling at the sunset from our terrace, Just steps from our main pool, it is the perfect place to relax with an outdoor lunch and a refreshing drink. The Westin Cozumel: Beautiful views, great snorkeling and a wonderful location! Marcos and Arcos will be very happy to read you and most of that they will be rewarded for guarantee such an amazing time to your vacations. But I am not surprised you called and the phone kept ringing. A breathtaking view of the Caribbean Sea is offered in the units. An additional Snack Bar is available in near the main pool area. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. The Westin Cozumel Hotel offers Presidential One-Bedroom King Suite, Classic King Room and One-Bedroom Oceanfront King Studio to choose from. They had 2 regular chairs and 2 lounge chairs on the porch and it was fabulous. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. Marriott Bonvoy Members save 20% and Non-Members save 15% at . If you want a special treat order the chocolate mousse. Excellent hire for Westin HR and do not allow yourself to loose such person. The only suggestion was to change in the public bathroom.After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Located in Zona Hotelera Norte, The Westin Cozumel All Inclusive is adjacent to Playa San Juan and a short stroll from Isla Cozumel Biosphere Reserve. I hope you receive more than two drinks on the all-inclusive two drinks will only get me through breakfast., This is the person in the reservation office I corresponded with. It is a shame that in such an amazing destination a renowned hotel chain as Westin builds a fantastic hotel and then leaves its operation to a tiny bunch of nice but untrained people. All Inclusive. Hotel Reservation Network | 2023 Dinner, Buccanos Restaurant ( Not included in our All Inclusive Package ), Bebamus (not included in our All Inclusive package), Bajau (Not included in our All Inclusive Package), Casa Mission ( Not included in our All Inclusive Package). This makes The Westin a very attractive location for many of our divers. If I had known about it ahead of time I would have left the property for that time, and gone into town. A beautiful beach, MARVELLOUS view. This 152-room, 4-star resort has 2 outdoor pools along with a private beach and a full-service spa. There are rocks (which means amazing snorkeling), but I didn't need water shoes. All rights reserved. It makes for the perfect place to sit an enjoy a Caribbean sunset. I'll be there just for three nights, but we always make time to go into town and also always eat one meal at the lobster house while we're there. 2.0 miles from Melia Cozumel. We loved our stay and can't wait to be back. The information published here is to give the client an estimate of . You can take water bottles to the bar areas and ask them to fill with purified water and ice and they will with no charge. Such activities as diving, kayaking and snorkelling are also provided. 3:00 pm, Check-out: If your plans change, you can cancel free of charge until free cancellation expires. A stay here includes free parking. Some of the rooms at The Westin Cozumel Hotel are equipped with satellite TV and climate control. From there you simply backroll onto the magical coral reefs of Cozumel and enjoy your dive. The upscale property is based 4.8 km from Chankanaab Adventure Beach Park and approximately a 15-minute walk from Cozumel Country Club and Golf Course. The menu offers more than 40 dishes, as well as the Westin SuperFoodsRX menu, vegetarian and gluten-free options, and 21 flavors of artisanal ice cream. We liked service and facilities, cant complain about anything. Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. This is the version of our website addressed to speakers of English in Canada. The only suggestion was to change in the public bathroom. Amazing room, amazing staff and food to die for in a beautiful setting!!!! Perfect option for a special moment, romantic escapades. We had a great time diving with dive master Andrew. Book online or call 1 (800) 517-2000. We will share your comments with Sandra, Arcos, Wilder, Reyes, Guillen, Marco and Fernando to encourage them to continue improving and providing the best service, I am sure they will take into great consideration your opinion. Very beautiful location with hotel and pool. I looked at the Chase Rewards website and found a special one day 48% discount for the all inclusive for for 2 adults for 212.00 per night, or about 56,000 points. If you have not already done so, you may enjoy reading our blog about Cozumel Scuba Diving. Pool was beautiful, what an amazing view! We were sad to go but we will definitely be back! Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Pool was clean. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Thank you to all the staff that made our trip amazing, and a special shout out to Angel. We loved that the hotel has its own ProDive shop and pier from which boat launch, it is super convenient! You can get 2-tanks complete in the morning and just around the corner from the hotel you can get in 18 holes of golf after lunch. Shade is limited and the sun is strong. Cozbobby - how many nights you planning? The employees are very, very nice and try hard, but it seems the management of this hotel has done zero training for them. I will mention some cons: there isnt much shade on the beach and it is NOT a fabulous beach to walk miles on! Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst,We stayed for 6 nights in early January, and I wish we had gone somewhere else. Prices are the average nightly price provided by our partners and may not include all taxes and fees. After dive two well drop you at The Westin. Choose from a variety of fresh deli items, produce, meats and everyday staples, as well as a selection of wine, adult beverages and more. All rooms are smoke-free. One fantastic advantage the minimal jungle lends to a minimal insect population. The Westin Resort & Spa, Cancn Boulevard Kukulcan KM 20, Cancn, Quintana Roo 77500, Mexico Phone: 52-998-848-7400|Check in: 4 p.m. |Check out: 10 a.m. 61F / 16C Activity Schedule|Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Offers Community Checkin:4p.m. | Advisory A mandatory hotel-imposed fee minimum of $40 plus applicable 10.25% Transient Accommodations Tax (TAT) and General Excise Tax (GET) of 4.166%, Total of 14.416% tax (MAUI) per room, per day will be charged and collected by the hotel either at check-in or check-out. 2 . It's our place to stay when in Cozumel! What food & drink options are available at The Westin Cozumel? I witnessed several people with water shoes stepping all over the coral in the water. If u dont want shade- no worries to get a chair. If your plans change, you can cancel free of charge until free cancellation expires. Outside of that, the hotel is very badly run. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101318703', '');}, 'log_autolink_impression');Cozumel for 9 years now. We stayed at The Westin Hotel in Cozumel. Out of this world cooking! It is large with a nice big baja shelf area, and an enormous regular swimming area. Elegantly appointed rooms and suites with 24-hour concierge and room services. It has a small but nice beach for kids. Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. the palace resort app is very user friendly. Show Menu Hide Menu. I am wondering if anyone in the kitchen, chef included, ever dined in a decent restaurant. *Food- We did not get the all inclusive- but ate there most of the time. It's buffet style and they also have an omelette bar. Finally, you have the top-floor suites. Cookie Settings | Sit back and relax. Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. Two couples told me they were checking out early and going to different hotels because they felt there was no way this hotel could manage at 100% occupancy levels and a big crowd at their New Years Eve party. You may want to try our handcrafted beverages, Hard Rock Cozumel( not included in our All Inclusive Package), Unlock your stay with the Marriott Bonvoy App, San Miguel de Cozumel, Quintana Roo, Mexico, 77613. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotel Casa Turquesa. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly . Join our community to receive the latest deals, exclusive discounts & travel inspiration! | Are there opportunities to exercise at The Westin Cozumel? Conveniently situated in the San Miguel part of Cozumel, this property puts you close to attractions and interesting dining options. The visibility was easily 100ft. When on vacation in a tropical place I want to hear the water and birds and palm trees swaying in the breeze, not blasting Lady Gaga and Post Malone. The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. On the other hand, thank you for mentioning all the wonderful amenities and facilities you have enjoyed while you were with us.We are hoping to see you back very soon.Yours fairthfully,Javier Estevez, General Manager. The Westin Cozumel Hotel boasts a convenient setting in vicinity of San Juan Reef with a view of the Caribbean Sea. So friendly and accommodating. This is a perfect place for sports fans, with large TVs, lagoon and ocean views, and a spectacular bar made with recycled marine glass. The food was quite good. This hotel is set very close to the water. 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