Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. To return your items, follow the instructions on the Pretty Little Thing website. If you or a neighbour is home to accept the order, then a signature will be required. Just scan your label to open a locker compartment. Expired. For a full breakdown on what items are eligible to return please see WHAT IS YOUR RETURNS POLICY?. Remember to include a copy of your shipping note. Great news! Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. If you are returning an item to your local . EASY WAYS TO COLLECT AND RETURN . else{ Follow the on-screen instructions (make sure you have your order number and the email address you used to make the order). Repack your unwanted items with all of the tags still attached, ideally in the original packaging. 6. The portal makes it easy to pay for a return label, print it, and attach it to the package. Pretty Little Thing knows this and offers a generous returns period of up to 45 days from receipt (28 days for international returns). Please note that all site wide discounts exclude red priced items and beauty and premium purchases unless otherwise stated. Can I track my return with Pretty Little Thing? If you wish to have the parcel redelivered, please contact us. Unfortunately, we are currently unable to process exchanges. Unfortunately, we are currently unable to process exchanges. Youll be sent an email with your returns Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. If this is not available in your area then you will need to contact your local post office. Expired. Beauty products and accessories cannot be returned for hygiene reasons. JS. link next to the login button and follow the instructions. Returns Label for UK Customers can be found here, We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. You will need a printer to print off and attach your returns label. Active. UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store. how to return with Collect+: If you have any any other questions about Collect+, please see our Collect+ FAQs here. Once purchased Unlimited Next Day delivery is non-refundable. link next to the login button and follow the instructions. New In This Week & Beauty. Remember- only one promotional / discount code can be used per order. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Customers will be informed of any significant changes to these terms and conditions. You can return your item to us and place a new order to receive the item of your choice. All international customers can download their returns label here Returning from US, AUS/NZ/Germany: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! With 100's of new styles updated daily, it's your new one stop shop for updating your new season wardrobe. Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method. updated as shipped to the address set out in the Dispatch Confirmation). God should be glorified because He rules as the ultimate authority over the universe He created. Please return unsuitable items in their original packaging. Make an account here. Select the item you want to return. } Bless someone by giving to them! You must have JavaScript enabled in your browser to utilize the functionality of this website. Head to our returns portal 2. If you do not receive your refund within 2 weeks, you should certainly contact them to see whats happening. Please ensure that lingerie and swimwear items are tried on over your own underwear. The parcel has been assigned to the courier for shipping. Pretty Little Thing does not pay return shipping. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. If this is the case then we can reasonably decline your refund. Pretty Little Thing Womens Mini Dress 10 Black Blend - Other. Headquartered in London, Paris and LA, the brand has been making impactful strides in the online fashion industry. Youll receive your refund in up to 14 days! Select a retailer, create your label, and drop it off or have it collected! Keep your certificate of postage safe as you will need this as your proof of return. Day Service. Youll get a tracking receipt and you can check the progress of your return at www.doddle.com, Want to know more? Sorry you have received a faulty item! After packaging your items, follow the instructions on the PrettyLittleThing return portal. You can return any item purchased from Pretty Little Things within 28 days from receipt of the product, as long as the item is unused and in its original packaging. Please keep your orders separate, as returning more than one order in a parcel may delay your refund. In case you bought shoes, you can only return them if you tried them . A Canada label can be found here. The receipt/invoice in the bag, this will show the items you should have received in this parcel. Any breach will result in the termination of your membership and no refund will be given. You`ll then receive a full refund as per the policy above. * Customers in Malta please note you must return parcel at your local Post Office. For delivery codes, enter the code and select the applicable delivery method before 5.99. Offer must be purchased by selecting option at checkout. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. You`ll then receive a full refund as per the policy above. In the interest of hygiene, please do not remove the seal. Return Period. Remember to request a receipt as proof of postage. label that youll need to attach to your parcel. Sorry! Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Click here for additional information: www.boohoocapricingsettlement.com. Download the app for an extra 23% off plus up to 70% off everything. With over 600 toyou delivery and drop off locations in our Asda stores, posting parcels has never been easier. What should I do if Ive forgotten my password? Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. Youll find these alternative methods below: Email us: [email protected], Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. Youll receive proof of postage here remember to keep this safe in case you need to use it as evidence of your return. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please use the contact form below to let us help with your query. PLT discount code for 20 . Please remember to keep your proof of postage. PrettyLittleThing *Unlimited Next Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. One should carefully purchase these products from Pretty Little Thing to avoid having to deal with not having them be returnable. JavaScript seems to be disabled in your browser. case 'burkina faso': case 'burundi': case 'cameroon': case 'chad': case 'comoros': case 'congo, republic of': case 'djibouti':case 'equatorial guinea': case 'france': case 'french guiana': case 'gabon': case 'guadeloupe': case 'guinea': case 'haiti': case 'ivory coast': case 'madagascar': Choose the return method. Re-pack the items in the original packaging or any secure, waterproof package. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label. Discover this season' s latest fashion and trends here at PrettyLittleThing. If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers. // ]]>. Does Pretty Little Thing take returns without a receipt? Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Please return your item(s) to us following the method below: Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. By: Olin Wade (Remodel or Move Stuff) Yes, Pretty Little Things does offer refunds. PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. It will typically be followed by a 'courier received' scan, once the courier is in receipt of the parcel. Pretty Little Thing Womens Mini Dress 8 Black Blend - Other. toyou, the new parcel Click & Collect and Return service from Asda. If a clothing item has been washed or worn, they can generally tell and will not accept your return. Ordered and its not quite your vibe? You must have JavaScript enabled in your browser to utilize the functionality of this website. As soon as we have processed your refund, you will receive an email notification. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? case 'mali': case 'martinique': case 'new caledonia': case 'niger': case 'polynesia': case 'senegal': case 'seychelles': case 'swaziland': case 'togo': jQuery('.s-fr').show(); break; Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. They also do not offer to pay for return shipping, which is rather unique and might be attempting to keep people from returning products. How strict is the PrettyLittleThing return policy? if(this.value.length < 3){ Download your post label here; If you don't have an account - that's ok, you can still return your product. There are a couple of other ways to cancel your contract with us. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. ACCESS RETURNS PORTAL. 4. If you have misplaced this label, you can download a new one below. To keep an eye on your return, track . Heads up! Please ensure that lingerie and swimwear items are tried on over your own underwear. Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You must have JavaScript enabled in your browser to utilize the functionality of this website. 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