Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. For the purpose of harming or attempting to harm minors in any way; We suggest you read the privacy notice of any website before providing any personal data. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. A Contribution must not: The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. Business interruption, loss of anticipated savings; Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; _gid Google Analytics Used to distinguish users 24 hours Please begin by selecting the country where you are applying from. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; HOW DO WE COLLECT YOUR PERSONAL DATA? 18. All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. Registration onthis site will allow you to book an appointment and check the status of your application step by step. For more information, click here. Keeping you in control This step is mandatory in order to be able to register to your account. By using our website, you are consenting to our use of cookies. 5. Perform our obligations under our mandate from our Clients; We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. ; I will be able to opt-out of these communications at any time. Any equipment or network or software owned or used by any third party. 9. Prepare your supporting documents We are not responsible for the content or functionality of any of those external websites. We collect in particular the following categories of personal data: They can also be used to recognize a users device. We reserve the right to withdraw linking permission without notice. We are not responsible for websites we link to If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. About Us TLScontact makes every effort to answer your questions and accommodate your requests. 4. 1. A valid e-mail address. When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. You are not permitted to use it without our approval. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. TLScontact use the following cookies on the websites. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. Introduction TLScontact New UKVI Visa Application Centre in Victoria. Data protection In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); 21. Update to Settlement Visa Application Process. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. 15. HOW IS YOUR PERSONAL DATA USED? If you do not agree to these terms, you must not use our site. _ga Google Analytics Used to distinguish users 2 years These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. 2.1. Cancellation rights Analytics and Performance Cookies COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE The Services are provided and supplied for private use. Contact Us - TLScontact www.tlscontact.com VISA APPLICATION QUERIES. Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. Personal details: name, email address. 8. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. We may use your personal data to: We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. We will always verify and validate any individuals claiming to be your representative before accepting any information about you. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. Please do not attend our centre until you have been invited to do so. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? 6. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. Too busy to come to our centre during standard opening hours? Our Visa Application Centre in Lagos Ikeja is open for new visa applications. These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. Any software used in the provision of our site; Our Cookie Policy, which sets out information about the cookies on our site; 2.3. The type and categories of personal data that we collect is dependent on what service you are applying for. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Our trade marks are registered 7. We will never sell your personal data or use it in any way without your direct knowledge. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). My e-mail address * i.e. Feedback and complaints may be submitted using the below form. 14. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. For the best experience on our site, be sure to turn on Javascript in your browser. If you wish to complain about information and materials uploaded by other users please contact us. in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. For the best experience on our site, be sure to turn on Javascript in your browser. The Content Standards must be complied with in spirit as well as to the letter. We will never transfer your personal data in an unsafe or unsecure way. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. Will be kept secure and confidential; Our site is only for users in Nigeria Select your country of residence and the country that you are visiting to be redirected to the correct page: Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. IMPORTANT INFORMATION If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. Welcome to TLScontact UK in Nigeria. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. In case you decide to turn off cookies we have these helpful links below for you. 11. In case you haven't activated your account, thank you for clicking on the link sent to your mailbox. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Please do not attend our centre until you have been invited to do so. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. Name Purpose Description Storage Period Personal details: name, email address and reference number; Click here for more details. If you feel that your right have been impacted, please contact our Data Protection Officer. Be in contempt of court; By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; In all cases, TLScontact will provide you with a substantive . Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; The current version of our Privacy notice will always be posted on our website. 10. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. 11. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. For more information, click here. They shall prevail over any other version and any other conflicting document. Orders We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. User-generated content is not approved by us Please check with the third party if they received a notification about the passport being ready for collection. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. [email protected] Please provide a valid email address in order to receive the confirmation mail from us. A Contribution must: No liability for damages 2. Those works are protected by copyright laws and treaties around the world. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre 2.7. For the best experience on our site, be sure to turn on Javascript in your browser. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. All requests are free of charge. TLScontact companies However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. [email protected] By credit/debit card; Travelling to the UK Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. You will be contacted by our Visa Application Centre when your passport is ready for collection. Bulletin boards. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. The store will not work correctly in the case when cookies are disabled. We are not liable for business losses. 6. We will only use your personal information as set out in our Privacy Notice. Links to other sites We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. _gat Google Analytics/span> Used to throttle request rate. For more information, click here. Promote sexually explicit material; JavaScript seems to be disabled in your browser. If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. The standards apply to each part of any Contribution as well as to its whole. These terms of use refer to the following additional terms, which also apply to your use of our site: Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. called 3D Secure v2 (3DS v2) that will comply with the new regulation. Here are the mandatory steps to apply for a Schengen visa. This should be the same Visa Application Centre as your appointment. Price For further information, please visit the link here. Do not visit the Visa Application Centre until you have received this email. Be sure to complete the form in black ink and in capital letters. The e-mail address is not made public and will only be used for password reset and application process updates. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. Government Authorities Ju lutemi prdorni nj shfletues tjetr interneti. Be likely to deceive any person; TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Is stored for only as long as required to process service; 13. You will be transferred to the browsers help page for instructions concerning your cookie settings. The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). Cookie settings in Internet Explorer Google Analytics does not identify individual users or associate your IP address with any other data held by Google. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. 4. We may make changes to these terms Prepare your supporting documents Impersonate any person, or misrepresent your identity or affiliation with any person; You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. to collect your passport or get our Express Courier Return service. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; Our website may contain links to other websites. Loss of profits, sales, business, or revenue; If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. These rights may be exercised in accordance with the conditions and procedures set out on the Website. WHAT DO WE COLLECT? Be obscene, offensive, hateful or inflammatory; Designed to enhance your visa application experience. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. You are responsible for configuring your information technology, computer programmes and platform to access our site. 2019 - 2023 TLScontact. For example, Google Analytics is used to identify your visit to the site. By continuing to use . By any other means of payment accepted by TLScontact after these Terms of Service have come into force. The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. Sensitive personal data: biometric data (fingerprints, DNA swabs); We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. 3.2 Price of the service fee of HMPO/UKVI If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. Attn: Data Protection Office Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; In the event of such a breach, your right to use our site will cease immediately. Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. If you already have an account, please login here. We may use your personal data to: Further legal action against you; Which cookies do third parties set on our websites? The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. For further information on payment terms, please leave a message on the Contact us page of the Website. Interactive services Victoria Island, Lagos, Nigeria. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. You wish to complain about information and materials uploaded by other users please contact us or any. 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