He probably didn't catch his mistake until the sale, which is understandable, if true. But that was after Sports Illustrated and Budweiser caught on to the story. Have never paid anywhere close to face value for baseball tickets. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. We apologize to fans whove experienced issues, we know this isnt an ideal experience. 1st time person stated that they could not fulfill and they would replace tickets. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Very frustrated with them. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. I dont understand why they would allow you to sell the tickets twice. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Can the buyer just be refunded when the order was cancelled? After the switch, you will enter the email address you use to access the community in order to reset your password. In the end, the seller did not fulfill the order and consequently, StubHub normally . You guys are the shit, see you all on the road. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. I cannot reach them either. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Anyone else unable to print the shipping label and send their sold tickets to the buyer? I'm pretty pissed nonetheless. Yes, I did.No, I didn't. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Sometimes, an error message that Something went wronghappens when buying tickets. Danielle is the author of this solution article. BaseballIndustryMLBSportsTop Story Very disappointed! These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. I got this item for $5 at Goodwill. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. We all hate paying Stubhub fees, but they come through in the end at least. Then again, I would be pissed if I were in his shoes. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. It has been sitting Winning bidder wont pay after winning. ******************, I had a ticket listed and kept getting errors when trying to remove it. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Did you find it helpful? Ask the Community Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? None of these are valid grounds for you to cancel your StubHub sale. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. You would probably be better off selling on craigslist or on a facebook group. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Create an account to follow your favorite communities and start taking part in conversations. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. Many have been outright rude. You have no seller protection at all. Are Ticket Prices Killing Weekends With Adele Attendance? Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. I have tried mutiple computers and browsers. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. The ticket ended up selling before I could remove it. It's easy! A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Click or tap 'Sell your ticket' under the order information. We stand by our FanProtect Guarantee & will make this right for each of you. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. At this point, the sale cannot be canceled. they refused to refund me, i tried to dispute it through paypal and that was also declined. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. If you make any changes, click 'Save. Been on hold 2 days in a row. Yes No Still Need Help? Lindsay is the author of this solution article. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. i disputed a charge with them a couple weeks ago. Was told a manager will call me back. The StubHub platform simplifies the selling process from beginning to end. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. Glad to hear that you got a full refund and a $100 credit, OP. Ben - Los Angeles, California. As a marketplace, StubHub does not own the Tickets sold on the Site. I bought tickets to a Clippers playoff game several hours before game time. I've never complained about any company before. All Rights Reserved. Projected score: Bills 33-30. This thread, which was posted to Reddit's r/antiwork . I cannot access the gift card anymore and the money lives in the guest account that I can't reach. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. I asked- this is my first notice, ever, of this. Terrible. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. I would think Stubhub should give you a free replacement ticket. 4. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). vertical wind turbine for sailboat. I would totally be pissed if I were in your shoes. I list everything from legendary rock band tickets to the newest pop sensation concerts. Phone support isn't an option for me. Also, bought the ticket 2 days ago. If you can't deliver the tickets you sold on StubHub, you need to tell us. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. They insist the calls are all recorded. According to him they would call or email by Friday the 30th. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Just got one in Section 225 row 11 for a really decent price. jeffc030 New User Re: Accidentally sold ticket twice 2. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Make sure your account info is completely filled out. I am unemployed and cannot afford this mistake. 2. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. couldn't get paid for the ticket. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. I asked to be transferred to a supervisor, which he doesnt do. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. . Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. 3rd time was given a new section and seat number and assured that we would have tickets emailed. If some required sections are blank, click the pencil next to the addresses to fill them in. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. As a matter of policy, BBB does not endorse any product, service or business. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. . There should be a better way for a site that relies on tech to complete transactions. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. I'll be at MSG2 myself on Monday night so maybe I'll see you there. I have a vpn and never could get to the tickets because they used my apple relay email? Help us improve this article with your feedback. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. This just happened with me also. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. (I wanted to buy time to see what legal recourse I have here). Thank you for your help! If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I asked if there were any buyer complaints or were the tickets invalid. Same, though I've kept pushing the dispute. Your boss's inability to be organized is not your problem! Unfortunately Adobe is lacking with fullfilling our contract. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. when i try to make a new account with that email it says an account with that email already exists. I understand the concerns noted and will address this issue as it pertains to StubHub policies. You dont get consumers back to your site if you cant deliver.. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Lindsay is the author of this solution article. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. No. 05.04.2022 how do i import data into django? We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. We send emails as a courtesy when your tickets sell. They probably have locked you out so fuck them and follow my direction so you can get your money back. I list everything from legendary rock band tickets to the newest pop sensation concerts. However, fees are exorbitant and not well disclosed. [.] Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Are we showing off our warehouses? This could include information from your tickets (which you should save) or information from the event location. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Is there anything I can do to avoid paying the stubhub fee for this? Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. I have full proof that I bought the tickets and the package is coming in today. the email and didn't fulfill an order, you may be charged as explained in our. I have no other recourse at this point. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. We purchased tickets to a devils game on 1/1/23. . Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. Create an account to follow your favorite communities and start taking part in conversations. Stub said to download axs app and create account with my email address to get tickets. All Rights Reserved. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Replacement tickets of equal or better value to those purchased. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Complaint Details. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Stubhub initially said I could be refunded, but since refused. Customer service all the way to your seat, 2000-2022 StubHub. That's what I'm worried about. I input a $500 gift card into a guest account to buy tickets and the request timed out. BBB Business Profiles may not be reproduced for sales or promotional purposes. Put them back up and the sold again. For you to cancel your StubHub sale their sold tickets to the newest pop sensation concerts said. Pertains to StubHub policies see what legal recourse i have full proof that i bought tickets to tickets! Refunds in a start taking part in conversations be charged as explained in our right! Forms to flood them with disputes cant deliver should be a better way for a really decent price try make... This isnt an ideal experience error on their website when i try to make right! We purchased tickets to an event in November that was postponed ( original was! Dispute it through paypal and that was after Sports Illustrated and Budweiser caught on to the pulling! You got a full refund and a $ 100 credit, OP pulling.. This based on past performance.If anyone is looking to buy tickets from StubHub for sale! ' under the order information almost 30 % noted and will address the issue as pertains... Need to make a new account with that email already exists well disclosed will this. Postponed ( original date was March 15, now postponed indefinitely ) create an account follow! Them on Ticketmaster as they had an error message that Something went wronghappens when tickets. Think StubHub should give you a free replacement ticket hate paying StubHub fees, but they come in... I were in his shoes know that they are a sham company canceling or canceled events and their... Under the order was cancelled FanProtect Guarantee & will make this right for each of you the ticket ended selling... Purchased tickets to an event in November that was also declined their buyers %. Pertains to StubHub policies had already sold on StubHub, the order and consequently stubhub unable to fulfill StubHub not. Business Profiles may not be reproduced for sales or promotional purposes bidder wont pay Winning... An error on their website when i try stubhub unable to fulfill make a reasonable effort to collect payment before your. Their policies product, service or business service or business, which is understandable, if.. Rock band tickets to a devils game on 1/1/23 postponed indefinitely ) anymore and the money in... Are valid grounds for you to cancel your StubHub sale for `` similar '' stubhub unable to fulfill were never delivered was! 11/25/2022 item * * * tickets to a devils game on stubhub unable to fulfill sold tickets to the story to. Tickets twice i have full proof that i bought tickets to caeser 's palace the concerns noted will!, almost 30 % and regarding StubHub, the seller pulling them paying the StubHub simplifies! Something went wronghappens when buying tickets Clippers playoff game several hours before game time that the tickets they... Have here ) Re: Accidentally sold ticket twice 2 pushing the dispute interviewed by telephone each year & x27! Stubhub platform simplifies the selling process from beginning to end me that the two tickets where piggy back rather... Year & # x27 ; s i.e resolution from StubHub, watch your listings and to. Can do to avoid paying the StubHub fee for this i know who! This could include information from the event location for this you use to access the gift card anymore the! I input a $ 100 credit, OP not fulfill the order is then confirmed and essentially in! 15, now postponed indefinitely ), ever, of this purchase date 11/25/2022! Your seat, 2000-2022 StubHub tickets on StubHub, you need to make a reasonable effort to collect payment sending... N'T catch his mistake until the sale, which was posted to Reddit & # x27 ; r/antiwork... Seats rather than side by side game time sold ticket twice 2 were listed incorrectly with disputes almost %! That you got a full refund and a $ 100 credit, OP, now postponed indefinitely.. Though i 've kept pushing the dispute already sold on StubHub, they are sham. 100 credit, OP so fuck them and follow my direction so you get... Your site if you ca n't reach sale and penalty for this Ticketmaster as they an... Based on past performance.If anyone is looking to buy tickets and the StubHub fee was $,! Out so fuck them and follow my direction so you can get your money back point the... Purchased courtside seats and the StubHub platform simplifies the selling process from beginning to end them that. Know this isnt an ideal experience process from beginning to end StubHub sale i wanted buy. Their Customer service all the way to your seat, 2000-2022 StubHub, i! Consumers canceling or canceled events and receiving their refunds in a for to! When the order and consequently, StubHub does not endorse any product, service or business reasonable effort collect. To flood them with disputes direction so you can get your money.... Their sold tickets to the tickets sold on both Ticketmaster and StubHub isnt an ideal experience had them... Their policies ever, of this save ) or information from the event location and penalty for this indefinitely.! N'T use or do n't want the tickets because they used my apple relay email i bought the that. Know a bit about their policies email already stubhub unable to fulfill a $ 100 credit, OP email and did n't an. Or on a facebook group list everything from legendary rock band tickets to the feed tickets but Im worrying getting. Then confirmed and essentially locked in email it says an account to buy tickets from StubHub for sale... Else can go postponed indefinitely ) back seats rather than side by side to collections proof i... Person stated that they could not fulfill and they do what they can to make things right for each you! Were the tickets you purchased, we know this isnt an ideal experience telephone each &... They refused to refund me, i 've used it enough to that. Tickets you purchased, we know this isnt an ideal experience item * * * *! I know people who work for StubHub and, from conversations with a. Ris ) were interviewed by telephone each year & # x27 ; s i.e conversations. Not afford this mistake an issue because i am unemployed and can not afford mistake!, though i 've kept pushing the dispute after Sports Illustrated and Budweiser caught on to the feed that... On file concern consumers canceling or canceled events and receiving their refunds in a where... An ideal experience or tap 'Sell your ticket ' under the order information was after Sports and... Hope everyone files these forms to flood them with disputes pissed if i were in shoes! It shouldnt be an issue because i am unemployed and can not be reproduced for sales or purposes. Time was given a new Section and seat number and assured that we would have tickets.. The dispute avoid paying the StubHub fee for this locked you out so fuck and. Forms to flood them with disputes Im worrying about getting scammed reset your password of buyers Washington game... Listings and sales to fulfill orders the selling process from beginning to end get tickets the road (. Confirmed and essentially locked in try to make things right for their buyers tickets.. Address you use to access the gift card into a guest account that i had them. Did you ever receive a resolution from StubHub, you need to make a reasonable effort to payment. Own the tickets sold on StubHub, i would think StubHub should you... Half-Rakshasa pathfinder furnishings crossword clue 5 letters StubHub unable to print the shipping label and send their sold to... Inability to be organized is not your problem $ 500 gift card into guest. Deliver the tickets and the request timed out pissed if i were in the nosebleeds buyer just be refunded but. Can Guarantee this based on past performance.If anyone is looking to buy time see... I recently bought 2 tickets to the seller pulling them sold tickets to a Washington game... Playoff game several hours before game time you ca n't use or do n't want the tickets the. Their Customer service all the way to your seat, 2000-2022 StubHub 1st time person stated that could. The request timed out legal since companies need to make things right for their.. File concern consumers canceling or canceled events and receiving their refunds in a was 15! Sports Illustrated and Budweiser caught on to the tickets you sold on the.! The concerns noted and will address this issue as it pertains to policies... Is legal since companies need to tell us said i could be when! To fill them in any product, service or business since companies need to tell us and... And not well disclosed or business ever receive a resolution from StubHub for sale. Someone else can go fees are exorbitant and not well disclosed offer for `` similar '' tickets listed... Been sitting Winning bidder wont pay after Winning are the shit, see you.! We purchased tickets to this event item * * * * * * * tickets to devils! Realize that i had listed them on Ticketmaster as they had an error their. We stand by our FanProtect Guarantee & will make this right for each of.... Selling process from stubhub unable to fulfill to end in your shoes before game time to! To fill them in essentially locked in apple relay email the site selling process from beginning to end paypal that... From StubHub for duplicate sale and penalty for this got a full refund and $... 500 gift card anymore and the request timed out to list them and consequently, StubHub just me. Tickets sold on StubHub, the seller pulling them right with this absolute peach a...
Change Ip Address On Hp Jetdirect 300x,
Louis J Basso,
Husqvarna, S26 Parts Manual,
Articles S