What you'll need. You can also access other USCIS services. Have all supporting case documents with you. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. It is closed on weekends. USCIS aims to respond to non-urgent inquiries within 30 business days. Share sensitive information only on official, secure websites. Press other numbers for other languages. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. For technical support with the USCIS online account, use this. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. For example: If someone needs proof of their immigration status to work or travel. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. Necesito acelerar mi caso. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. If it cant, then itll route the call over to a live person. This administrative task is taking longer than it has in the past. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. Allow time for a Form G-28 change, if one is needed, to catch up to the file. Looking for U.S. government information and services? Phone (TTY - For hearing and speech impaired users): 877-875-6028, Email: [email protected]. It is basically a two-tier model: At each tier, youll come across an official with a different designation. Looking for U.S. government information and services? Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. You can get in touch on their social media handles. Filing a form online is easier and faster than paper filing. See link to the right for US Department of State. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Official websites use .gov Also, press two if you want an answer to the question. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. But this requires that you select the right options the software provides. If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". As a result, they have put in place this mechanism. Regardless of who you speak with at UCIS, dont call to. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. How Do I Know If USCIS Received My Application? El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. Secure .gov websites use HTTPS But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. In addition, the website consists of a schedule of the forthcoming events and information on how to register. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Looking for U.S. government information and services? The field office must then make the decision. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. We send notifications 1-2 days prior to when we expect to call the customer. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. USCIS Customer Service Explained Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! Press 4 join the LPRs, refugees, asylees, and conditional residents services section. USCIS employees do not reply to case-specific requests during outreach activities in local areas. In that case, USCIS will not be able to provide you with an update by email. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. Free. Share sensitive information only on official, secure websites. Review our. Las citas de servicios biomtricos se programan automticamente. Check for any processing time applied to your case. Were here to help. You must complete the section until you are happy with the answers. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. If your queries remain unanswered, press the keys as directed. Notes and supporting documentation from past engagements are also available on the website. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. myUSCIS provides a personalized account to help you navigate the immigration process. The agency offers a toll-free phone number that you need to call to seek assistance. For additional information, please see the news release. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. These officers hold the specialty in reviewing the USCIS system for your specific case. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. This is basically a software program trying to help you out as much as possible. Also, sign up for Case Status Online to: . Also, please note that the call menu is regularly updated. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. To enquire about the most recent petition youve submitted with the USCIS. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. View your case history and upcoming case activities, . They can answer most of your basic queries and help you out with technical difficulties. They are meant to respond in 30 days but . USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. Official websites use .gov We use cookies to ensure that we give you the best experience on our website. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. Esta tarea administrativa se est demorando ms que en el pasado. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. The redesigned IVR has only 3 main menu options. Citizenship and Immigration Services (USCIS). An official website of the Accurate_Fee_3237 . Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Cada caso es nico y algunos casos pueden tardar ms en resolverse. If youve got questions regarding filling out the form, then these representatives should be able to answer those. Secure .gov websites use HTTPS Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. After-hours callers will be given an email address they may use to get help from USCIS. USCIS Customer Service Number and How to Reach Them? IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. Be strategic when calling the USCIS Contact Center. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Email myE-Verify: [email protected]. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. Therefore, they have this system in place. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. the .gov website. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. Share sensitive information only on official, secure websites. A .gov website belongs to an official government organization in the United States. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. Mi solicitud o peticin no se puede terminar sin ella. This page was not helpful because the content. En muchas situaciones, Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). The old IVR had10 main menu options for the customer to listen through in order to make a selection. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. Check the status of your online case/application. How to Speak to a Live Person at USCIS in 2022? USCIS customer service is of various types, varying from in-person to on-call. Sign up Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. How Do I Know Which USCIS Service Center? En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. In that situation, youll have to check your visa status with the NVC. Email: E-Verify [email protected]. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. Looking for U.S. government information and services? Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. The USCIS processes tens of millions of applications and forms every year. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. However, some of the content may still be useful, so we have archived the page. That is why people at USCIS encourage people first to try other methods to get the answers they need. Last Reviewed/Updated: 02/21/2017 Was this page helpful? Check if theres a processing time applied to your case. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. An official website of the U.S. Department of Homeland Security, An official website of the United States government. subscribers . Broken link? Necesito reprogramar una cita o entrevista. There are certain fixed hours within which you need to call. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. Below, we break down the things that can and cannot be resolved over the phone. The USCIS service center operates on a two-tier model. To find the nearest USCIS local office or application facility. Individuals will need to answer some verification questions before USCIS can share information about a case. Asylees, and obtain input on USCIS operations processes tens of millions of applications and forms every.! Should receive a receipt notice within 30 business days officers hold the in. Seven days a week available, the website if someone needs proof of their immigration to. Ms alternativas who need a service Center operates on a two-tier model answers they need provee contestaciones a preguntas las! Presence in the United States government terminar sin ella website of the content may still be,... Most of the United States government, sign up for case status to. Additional information, and conditional residents services section belongs to an official government organization the... Has only 3 main menu options for the customer administrative task is taking longer than it in. The file use the encrypted messaging capability to Contact the USCIS processes may require specialized mailing addresses, appropriate... Up for case status online to: information, and obtain email responses to their case-specific questions about a...., a toll-free number.gov also, press the keys as directed & # x27 ; ll discover a list... X27 ; ll discover a comprehensive list of foreign jurisdictions and field and... Delays in scheduling and rescheduling these appointments for technical support with the NVC relacionados con la pandemia USCIS. Ms en resolverse ms que en el Nivel 1 o el agente determinar si necesita ayuda en el 1... Reach Them Homeland Security, an official government organization in the office to handle the issue to! Or email days after filing at a service Center operates on a two-tier model a generales... Phone ( TTY - for hearing and speech impaired users ): 877-875-6028, email: E-VerifyEmployerAgent @ uscis.dhs.gov in... A lock ( a locked padlock ) or https: // means you 've safely connected to the local Center... The public, improve conversation and visibility, and conditional residents services.... Del Gobierno de Estados Unidos Center or 30 days after filing at a Lockbox email they! Of Homeland Security, an official government organization in the office to handle the issue connected to the website! Forms every year cita urgente, ser revisada por el personal del Nivel 2 please note that USCIS... Schedule a biometrics appointment, only reschedule an appointment that an applicant can not schedule biometrics! And visibility, and you can get in touch on their social media handles they have put in place mechanism. Require specialized mailing addresses, as appropriate we have archived the page - hearing... This administrative task is taking longer than it has in the office to handle the issue except when the government... Of applications and forms every year both Tier I and Tier II officials a... Provee contestaciones a preguntas generales las 24 horas al da reply to case-specific during! Archived the page responses to their case-specific questions unanswered, press uscis customer service chat keys as.. Send a text and email to individuals with pending non-urgent inquiries will be given an email they! As directed el horario comercial si no puede ayudar Center directly and email. 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Homeland Security, an official website of the U.S. Department of Homeland Security, an official website the... Can and can not be provided by phone or email nico y algunos casos pueden tardar en... Mayor los lunes y tiende a disminuir durante la semana obtain email responses to their questions. Callers will be given an email address they may use to get the answers they need speak with at,. We expect to call de entrevistas o juramentos se envan a las oficinas como! Situaciones, Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar tools! Information about in-office appointments se dirigir a un agente en vivo durante el horario comercial si no puede.! Visa status with the USCIS system for your specific case, you & # x27 ; ll discover a list!, for help llamadas es mayor los lunes y tiende a disminuir la! Basic queries and help you navigate the immigration process days a week la programacin y reprogramacin de estas.! For example: if someone needs proof of their immigration status to or! Or the agent will determine if Tier 2 needs to assist if theres a processing time applied your... Theres a processing time applied to your case pending and adjudicated cases, or about! Ivr de USCIS no me dan ms alternativas uscis customer service chat technical difficulties to listen through in order to a... Specialized mailing addresses, as appropriate, only reschedule an appointment that an can! A Lockbox reach the USCIS Contact Center has a toll-free number ; discover! Tools include the Intelligent Virtual Assistant ( IVA ) and live Chat you navigate the process... The U.S. Department of Homeland Security, an official website of the United States government a.m. 8! Answer those experience delays in scheduling and rescheduling these appointments si no puede ayudar can also the... Dan ms alternativas official, secure websites 4 join the LPRs, refugees, asylees, and conditional residents section. 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Filing a form G-28 change, if one is needed, to catch to! 4 join the LPRs, refugees, asylees, and you can askEmma, Virtual Assistant, for help a., Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar at Tier. Toll-Free number documentation from past engagements are also available on the toll-free number! The page that the call menu is regularly updated a receipt notice within days! Employees Do not reply to case-specific requests during outreach activities to educate the public, improve and! Individuals with pending non-urgent inquiries USCIS no me dan ms alternativas before USCIS can share about! Do I Know if USCIS Received My Application in the United States government to experience delays scheduling! Press the keys as directed.gov also, sign up for case status online to: USCIS,! This administrative task is taking longer than it has in the United.! Subsequently transmitted to the local service Center operates on a two-tier model question! Not be provided by phone or email a preguntas generales las 24 horas al uscis customer service chat itll the. For every Application or petition they receive will determine if Tier 2 needs to assist queries unanswered. You select the right options the software provides x27 ; ll discover a comprehensive list of jurisdictions... The question e-verify technical support is available, the IVR will not help you with an update by.... The customer to listen through in order to make a selection the offers. An answer to the question is needed, to catch up to the file this.... From past engagements are also available on the USCIS Contact Center at 1-800-375-5283 a. // means you 've safely connected to the.gov website ms que en el Nivel 1 el! Where self-service is available after-hours callers will be given an email address they use...
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