Offer any career accolades, personal achievements, industry-related training, linguistics, or volunteer work. They're are curious why you are interested in this position and are assessing your personality fitness for the role. ", This is important, for sure! Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. In my current role, my colleagues and supervisors know me for being even-keeled. Canada Border Services Agency employees must prepare to react swiftly and appropriately during times of global strain. Nice start! CBSA has a specific hiring process for applicants who want to be recruited into the agency. Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. We have a guide on how to answer 'Why should we hire you?' Make sure your communication skills are really showcased here. This question tests your integrity, your scope of the teamwork at play, and what you can learn from the experience initially. Find additional company focused interview questions by practicing from one of our industry sets. (RESULT) As a result of my observation and honesty(tell the interviewer the positive result of your actions). For the CBSA, integrity means, 'we exercise our authority in an honest, open, and fair manner. Good work! Canada and the United States have announced that travellers with a conditionally approved NEXUS application will soon have another option to complete the interview process. Assure the interviewer that you are prepared to comply with all medical testing associated with your specific role. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. I've provided a starter for you below. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. I learned basic fundamentals about agriculture, environmental protection, food safety, and consumer goods. This scenario will test and score you on your sense of teamwork, how you motivate or inspire others, and how you foster a stronger team environment and collaborative mentality. Then describe all the considerations that played into the action you would take. The goal is to summarize your comfort zone as regularly stepping outside of your comfort zone. There are several components worth examining in this situation. This question is designed to gauge how well you are able to deal with difficult situations when dealing with the public. However, I would be more than happy to join CBSA in any of the three divisions.". Addressing the needs of your team early on rather than later speaks to your decisiveness, judgement, personal integrity, your values and ethics. Lastly, it will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. Think about many of the questions you've been asked in this set. The agency looks for candidates who embody these values in principle and conduct at all times. This question will evaluate your effectiveness regarding the respect and sensitivity you exhibit in your interaction concerning race and diversity. There are occasions where instead of providing a brief, they'll verbally relay the situation you are role-playing in. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. Therefore, any date prior to 2019 might not be accurate. A tough situation I have found with work was when my manager . I also possess experience in the realm of customer service due to my previous jobs and am very well versed in delivering client services. Detail how your best transferable skills and traits would be considered an asset to CBSA. This is another question that gauges your emotional stability. (CBSA). This will reflect that you are thorough in your approach and exemplify a strong work ethic. I work with passengers, searching bags and people. You must create your own answers, and be prepared for any interview question in any interview. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person, which is the big challenge here. Canada's inflation rate peaked in June at 8.1 per cent and dropped in November to 6.8 per cent. Their observations may help you understand how you are perceived and your most significant contributions. This also will help in your diplomacy and negotiation in the situation. It is a goal of mine to expand my knowledge of French to be able to converse, if necessary.". Provide insights into your thought processes. If you have any relevant examples to share where you've faced similar situations, not is the time to flout your prior experience. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Being in tune with the state and well being of your team is a hallmark of a good manager. Recently searched locations will be displayed if there is no search query. There are too many variables to draw that conclusion. I genuinely look forward to it.". "I believe in behaving correctly in terms of honesty and integrity even when no one is looking, such as bribery, personal gain, lying, etc. "For my post-secondary education, I took police foundations. They take on major tasks and are regarded as professionals which is something I aspire to. The hiring authorities not only want assurances you possess these characteristics; they want to see these traits in action. If you have had illicit participation in the past, be ready to disclose it for the sake of pure transparency. For instance, 'It is of utmost importance that I earn the trust of this agency, my fellow agents, and the public. Ask questions and process out loud your reaction, response to the situation, and what actions you would take. "I have always admired how CBSA officers manage their responsibilities and that is why I applied to become one. The Canada Border Services Agency Code of Conduct can be found online at cbsa-asfc.gc.ca. "I've read about the history of the CBSA. Trust that who you are today, as well as the integrity that you bring, will be enough to shine. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. My character won't allow me to do otherwise, for I follow a healthy and positive lifestyle where I have never drank or even smoked in my life. I also know other languages that might help since Canada is a multicultural country. "No. ", Excellent! It's evident that you are a lifelong learner - this is wonderful! If that hasn't dispelled your concerns, then you should support your team leaders by sharing your perspective, offering an alternative approach, and see what their reasons are for embracing or rejecting your suggestion. You can also put a spotlight on the ways in which you already embrace CBSA core values. In answer to. Install on multiple computers for self-paced, at-your-convenience training. Failure to do so will result in application denial. How much do CBSA agents make? Even PRs have no chance of being selected. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. I have worked in respite shelters where there is an overdose daily. ", Written by Rachelle Enns on March 28th, 2020, "think everyone should act with integrity even when no one is looking. Not only are they watching to see if your instincts are to accept responsibilities for your actions, but also what you would hope to learn from such failures. Before your interview, take some time to refresh and educate yourself on international trade law and regulations. The aim of the psychological assessments is to ensure that you . My experience is valuable to the job because I currently maintain those principles. At the NEXUS interview appointment, you will be asked a series of questions relating to the information you provided you on your application. Are you the type to object to their approach and assert your own? I have never committed a federal-level offense and have not used illegal drugs since 2017. Take time to review and learn all such relevant information on their website. The CBSA states, 'Values cannot be considered in isolation from each other, as they often overlap. You want to support your management's ability to do their job while adhering to the standards and guidelines put out by HR whose conduct is often informed by their legal department. What happens during an interview role play? Therefore, they're looking for any indication you may respond emotionally as opposed to logically in such situations. This tests your ability to step outside of your comfort zone, your flexibility in prioritizing this issue over your other concerns, your ability to meet your client's needs, your communication skills, your sense of teamwork, your composure, conscientiousness and reliability. The first steps to handling a difficult decision is by identifying what resources are at your disposal, gathering information, determining a strategy for moving forward, and diving in. "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in mentally demanding environments. For my mental readiness, my time in the military has taught me to be resilient and perform under pressure. I have worked in respite shelters where there is a daily overdose, and I come across dead bodies often. Rate your skills in each language as beginner, conversational, or fluent. Using information from the Code of Conduct, and language similar to the CBSA, take some time to think about the tangible ways in which you'll exude honesty, integrity, and character throughout your career. Don't try to navigate this question without a thorough understanding of its nature. So, assume the role you are to perform, even if it doesn't seem related to the role. It's clear that you will be a level head amid potential friction. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation.When entering the situation, try to remain confident and relaxed. Interview process at CBSA Overall experience Poor Excellent Easy Difficult Interview process length More than one month 38% About a week 31% About two weeks 23% About a month 8% About a day or two 0% Most reported steps On-site interview 82% Phone call/screening 55% Written test 36% Background check 36% Problem solving exercises 18% It will test your communication skills and your ability to speak non-defensively, objectifying the situation, your diplomacy and negotiation in the situation. It evaluates your level of integrity and your problem-solving skills, your communication skills. 6) Social media: Social Media is becoming a big player in the recruitment process. Some scenarios will be quick, where you'll experience several role plays back to back. It's clear that you have put in a lot of prep work - this is excellent! CBSA Hiring Process: Job Application, Interview, and Employment The hiring process at CBSA involves various stages, including the job application and interview processes you must successfully complete to be employed by the Company. Interviews are not holistic measures. My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. They are on the same team as you and your team leader. Brussels failed on Russia sanctions, Hungary's foreign minister says. Interview questions were first added on December 10th, 2013, Interview answers were first added by Rachelle Enns on March 28th, 2020, Interview questions and answers were updated by Rachelle Enns on March 28th, 2020, 5 community answers were added by Rachelle Enns on March 18th, 2021, 1 community answer was added by Rachelle Enns on March 27th, 2021, 30 community answers were added by Rachelle Enns on March 29th, 2021, 1 community answer was added by Rachelle Enns on March 31st, 2021, 4 community answers were added by Rachelle Enns on April 2nd, 2021, 9 community answers were added by Rachelle Enns on April 3rd, 2021, 2 community answers were added by Rachelle Enns on April 4th, 2021, 9 community answers were added by Rachelle Enns on April 8th, 2021, 2 community answers were added by Rachelle Enns on April 9th, 2021, 5 community answers were added by Rachelle Enns on April 10th, 2021, 13 community answers were added by Rachelle Enns on April 11th, 2021, 5 community answers were added by Rachelle Enns on April 13th, 2021, 2 community answers were added by Rachelle Enns on April 19th, 2021, 7 community answers were added by Rachelle Enns on April 21st, 2021, 11 community answers were added by Stephanie Cafaro on May 9th, 2021, 129 questions and/or answers were updated by Kevin Downey on July 7th, 2022, Checked for grammar and spelling mistakes by Ryan Brown on July 7th, 2022, 401 questions and/or answers were updated by Kevin Downey on July 31st, 2022, Checked for grammar and spelling mistakes by Ryan Brown on July 31st, 2022. 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