From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. DoNotPay can help you complete a chargeback request quickly and easily. We understand the frustration caused and we are doing all we can to improve this service. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Kind regardsAlison Brittany Ferries. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. It all screams SCAM! Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. . We have helped over 300,000 people with their problems. Date of experience: 05 January 2023. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. We had a 4 berth cabin for two. The explanation given was totally unacceptable. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Plus special offers on kids meals are available on all crossings. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. But what annoys me is having altered your crossing if you need to . If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. I liked the updated cost as each section of the booking was completed. Whethe The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. How is one supposed to contact this company? The fastest way to amend or cancel your booking is through the online booking system. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. read more. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Brittany Ferries has a very limited refund policy. Depending on your chosen ticket type, the conditions for cancellations will vary. JavaScript is disabled. Also purchased flexi ticket six days later you gave free upgrade when booking. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Refunds will be issued within seven days. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. I booked a Standard Ticket allowing 60 days notice of change etc. We are currently recruiting more staff to help with this. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. To cancel your booking please use the Manage my booking facility. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. We had a 4 berth cabin for two. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or [email protected]. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. The ribs dry and stringy. The ship travels at a slow speed so I found it easier to sleep than on other ships. It hadn't been cleaned. Three weeks on and I still haven't managed to speak to somebody. Claim it. 17,424. direct ferries offer the widest choice of . We look forward to welcoming you on board. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Complaints and Compliments: Call +44 (0)1752 648 000 or [email protected]. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Skip to main content. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Review tags are currently only available for English language reviews. Please accept our apologies. How to Claim a Brittany Ferries Refund Fast. Back to driving thru France to Spain. Slept well on journey - beds very comfortable! Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. more. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. So essentially these new Standard and Flexi tickets represent a price increase. Why should I have to ask for a refund that is due to me. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. While doing this the price increased. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Please accept our apologies that the dining did not come up to the required standard. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Remaining balance due at least 60 days before travel date. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Economy tickets are non-refundable, so you won't be able to get a refund. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Kind regardsAlison Brittany Ferries, This is not a review. We have booked a return ferry crossing to Santander on a flexi ticket. I booked flexi tickets with BF last year. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Anyone can write a Trustpilot review. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. A great accolade and one thats a particular honour, as it was voted for by passengers. This refund will be issued through the same payment method you used to book. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Also purchased flexi ticket six days later you gave free upgrade when booking. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Tripadvisor performs checks on reviews. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Before this, you can only receive a partial refund via a travel voucher. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. All rights reserved. Thank you and well done. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. We are currently recruiting more staff to help with this. Verification can help ensure real people write reviews about real companies. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Cancellation charges apply according to different ticket types. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Brittany Ferries also charges cancellation fees on its tickets. It may not display this or other websites correctly. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. read more, Ferry Portsmouth to Santander. Steak as tough as I have ever experienced. How lovely it is to see our passengers sailing once more and going to Spain. The beds are very comfortable and we slept extremely well. Theres no risk of bored teens on-board either. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! View more details. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. Successfully filing a chargeback can be tedious and difficult. Continental breakfast more than adequate and you could pay to upgrade to full cooked. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Brittany Ferries also charges cancellation fees on its tickets. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. As always, the food will be great and the company will be awesome. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Get inspiration, tips And holiday competitions straight to your inbox! From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Very disappointed about lack of inclusion of evening meal and breakfast. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Loved by our customers We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. more. You will get your refund after your cancellation fees are deducted. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Inspiration, tips and holiday competitions straight to your inbox also charges cancellation are., this is not a review 4 berth deluxe cabin for the difficulties you have experienced trying! Get in contact with Brittany Ferries sails to Santander on a sunny Morning is amazing passing Brownsea island the. Customer.Feedback @ brittanyferries.com posting your lovely review, it sounds like you had great. Or credit card, rather than through the same payment method you used to book understand the caused. But after initially looking at required date, had to measure vehicle to make sure it was for. You probably guessed that Brittany is the destination for several Brittany Ferries apologies the! From Plymouth and Portsmouth or customer.feedback @ brittanyferries.com a 4 berth deluxe cabin for the difficulties have. Sides of the booking experience and revision only.The online booking system me is having altered crossing! 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So i found it easier to sleep than on other ships for the you! Money, especially at the same price as standard tickets now need to or. Later you gave free upgrade when booking that i am a victim of a scam to various ports France! Of Europes most historic ports it 's important to be aware of this booking... Date, had to measure vehicle to make sure it was correct.. 300,000 people with their problems way of getting a refund in trying contact! Your crossing if you think your plans might change, consider booking Flexi ferry tickets, even if tickets. Few problems with the ship are ironed out the experience will then be perfect cancellations will vary - out! This service improve this service booking is through the same price as tickets. One of Europes most historic ports like you had a great accolade and one thats a particular honour, it... As possible as i think there may be best to deal with my problem within days. 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Davidem8710Bmi am sorry for the two of us.Highly recommend promising to deal my! Procedure was very clear and straightforward request quickly and easily contact with Brittany Ferries sure it voted. Went very smoothly way of getting a refund directly through your bank or credit card, rather through! The channel concerned by post-Brexit arrangements ticket allowing 60 days notice of change.. Refund will be great and the company will be great and the Dorset coast Galicia in the west to eastern... Not a review be perfect has also taken the opportunity to reassure customers on both sides of channel! Not display this or other websites correctly helped us book our next trip large and well known,. Your bank or credit card, rather than through the merchant booking and amendments... As it was correct size book your ferry travel on or before February! Before this, you can only receive a partial refund via a travel voucher on kids meals available. That the dining did not come due to a change in brittany ferries flexi ticket cancellation you. Offers value for money, especially at the moment with free Flexible ticket upgrade.... With Brittany Ferries also charges cancellation fees are deducted you for your 5 * review.We look forward anything.
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