Single Occupants will automatically be charged a rate of US$75 per night surcharge fee at the time of booking confirmation. You will be billed the outstanding balance at check-in. At the time of your new rescheduled dates, applicable package changes and rate increases will apply. Guest moving from Low to High Season will be expected to pay the difference. Less than 60 days prior to arrival date, guests are entitled to NO refund. The short answer? the Client must pay an amount equal to the Service Tax (GST) payable in respect of that supply of Services. I would like to say Thank You for the getaway vacation offer. They couldn't even find the correct resort and they are telling me what I have heard in multiple timeshare presentations was not right. Package and Room Only bookings: There is a 4 nights / 5 days minimum stay, except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter)** which requires a 7 nights/ 8 days minimum stay; Thanksgiving week which requires a 7 nights/ 8 days minimum stay. Valet for overnight guests is available for $49/night plus tax. Please note that Belizean Dreams Resort is not responsible for any currency exchange rate variances or international processing fees applied by the banks or Credit Card Companies. Guest moving from Low to High Season will be expected to pay the difference. There are no extra beds provided in a room. Customer services here at RCS is our top priority, we have spoken to Ms. ********** gave the correct info for the CS department and when over the marketing process with her, answered all her questions and concern. If smoking is detected at anytime during or immediately after a guests' stay, management reserves the right to charge a cleaning fee of US$500 per room. I am no longer a timeshare owner. All rates are subject to change without notice. Rescheduling Cost for such request is as follows: Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Please bear in mind that it is meant only as a guide for you. Dream Hotel Group Proprietary Information. 25% deposit is due at the time of booking. How much will I be charged at the time of booking? We suggest between USD$450-$550 per couple for a six to seven night stay for the entire staff. Guests must be 21 years or older with photo identification to reserve a room. Non-refundable balance (check or wire transfer only) is due 120 days prior to arrival. Cancelled bookings will incur charges. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued. 61-89 days prior to arrival date, guest will be subject to a US$225.00 rescheduling fee; 60 days or less will NOT be entitled to any change of date option. of the guest is required upon check-in. Av. We have developed a suggested gratuities guide in response to guest feedback. I was contacted by resort cancellation services about the sale of our timeshare. Reservations: 615-622-0600 I am posting this to be warning to other people as to be careful because their ideas may be good, but their presentations are greatly lacking. We are extremely happy to report that after 5 months they have generated several different offers that we are now considering moving forward with. Photo identification must also match the name that is on the reservation. Please contact us for rates not listed on our website. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. Yes, Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! Reservations by phone: +1-855-458-6179. After speaking with so many listing companies in the past my husband and I were extremely skeptical in moving forward with another company however they ensured to educate us on the difference between listing companies and a resale with with our resort developer which is how we purchased making it make much more sense. This Closer was mean and nasty. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. Please see those sections for details. The. Reservations made less than 30 days prior to arrival are to be paid in full upon receipt of confirmation. Thanks RSC. The hotel management declines all responsibilities for valuables left in the room after check out. The hotel is located near the private beach of Cancun. If you continue to use this site, we will assume that you are happy with it. All Date Change Requests must be made in writing and are subject to availability and management's approval. Check-in: 4:00pm. For the One Bedroom Boutique Room and One Bedroom Standard Unit (Max Occupancy = 2): *POLICY EXCEPTION:Cancellation on booking made forstays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Contact us directly. Your reservation is being held by the credit card provided at the time of booking. A bit of a of incongruency?! Because we are all inclusive property, we advise against tipping individually on a daily basis so that you do not have to worry about carrying cash/credit cards with you while you are enjoying your vacation. Operating Coco Plum Island is a team effort which involves a lot of behind-the-scenes staff along with our awesome front line personnel and we believe that everyone plays an important role in your stay with us. Overwater Villa is not available during the week of Easter. All boat itineraries and activities are weather and conditions permitting at resort's discretion. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. If the airfare increases after your package is booked, the package rate will increase to reflect those changes. Surrounded by lush The late checkout fee varies, depending on the time of day. Less than 30 days prior to arrival date, guest is entitled to NO refund. My husband and I declined the first 6 offers that came in to us because we wanted a little more back in return. Your reservation is being held by a deposit on the credit card provided at the time of booking. Reservations must be canceled in accordance with the cancellation policy outlined by the individual hotel for the rates and Early check-in is extended complimentary based on availability. 01/26/2022. (Read about. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For non-US hotels, the rate confirmed in USD may be converted to local currency by the Hotel at the time of your stay, based on the exchange rate used by the Hotel and the rate is subject to exchange rate fluctuations. 120 or more days prior to arrival date, guests will be subject to a US$50.00 rescheduling fee at each resort. 120 or more days prior to arrival date, guests will be subject to a US$50.00 rescheduling fee at each resort. Guests can enjoy their morning meal in the restaurant. If you have specific questions about staying with your pet or service animal, please reach out to us directly. All rates are based on double occupancy in each bedroom. It may take 72 hours or longer after check-out for your bank to release the credit hold on your account. Don't waste your money on these scammers. The property was in the very good location and well priced. At which time, based on our policies, there will be no refund as your reservation(s) would be less than 30 days prior to your arrival date or less than 60 days for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival. Does Dreams Playa Mujeres Golf & Spa Resort Cancun have fitness facilities? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, depending on the seasonality to the destination of travel, peak period, any events (such as trade fairs, exhibitions, etc), the booking amount is subject to change without prior notice. Dream Hotel Group Proprietary Information. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. We know, we know rules ruin everything. Less than 30 days prior to arrival date, guests are entitled to NO refund. Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for rollaway beds or extra people and will apply only to rooms booked as part of this reservation. Some of the air-conditioned rooms are appointed with a marble floor, and such self-catering options as a free minibar and tea/coffee making equipment. There is a $200 USD/$400.00 BZE administration fee for all cancellations; this fee will be deducted. If you are paying by this method you will need to pay at least two(2) business days prior to the actual due date. Less than 30 days prior to arrival date, guests are entitled to NO refund. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems. Contact the Reservation Team if you need help booking your stay. Should you wish to leave an additional gratuity for exceptional service, this is completely left to your discretion. Additional specialty tours to the jungle and to the reef can be arranged for an additional fee, please contact us. One thing we can do to generate more interest in the property is to lower the asking rental price. Yes, free cancellation is offered at Dreams Playa Mujeres Golf & Spa Resort Cancun. 25% deposit is due at the time of booking. *Policy EXCEPTION: Cancellation on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. 61-89 days prior to arrival date, admin fee will be deducted from the deposit, 50% of this balance will be refunded. Should you depart early before the departure date confirmed for any reason, the Hotel may impose an early departure fee. Additionally, youll notice that after each meal, you will be presented with a chit which requires your signature for inventory purposes. Property Features. Book Dreams Playa Mujeres Golf & Spa Cancun. It has been one year and no response from them. You may cancel your reservation until 6pm local Hotel time 2 days before your scheduled arrival date to avoid 1-night penalty including room rate and applicable taxes. How much does it cost to stay at Dreams Curacao Resort, Spa & Casino - All Travel credits are valid for travel commencing within 395 days from original departure date, BBB Business Profiles are subject to change at any time. Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying. PRIOR TO THE COLLECTION OF PAYMENT BY CHARGING YOUR CREDIT/ DEBIT CARD COCO PLUM RESERVES THE RIGHT TO RECONFIRM RATES AND CHANGE ACCORDINGLY. Should any guests lose personal belongings, if recovered, the item will be recorded as found. You must notify your consultant of your payment once it has been made. Non-refundable balance is due 60 days prior to arrival. My husband and I have tried to sell the 4 timeshares we had. Trips cancelled as a result of, or due to, airline delays, strikes, sickness, world events, no-shows, premature departures, personal issues and/or as result of inclement weather, pandemics such as COVID-19 and/or acts of God including hurricanes are subject to our cancellation policy. All resort policies apply to combination/sister property vacations with the addition of the following cancellation & rescheduling details: When rescheduling combination vacations with our sister properties there will only be one applicable rescheduling fee charged by each resort at which you are staying, depending on the days prior to arrival as listed below. We require a minimum deposit as booking amounts as per the below chart per person at the time of booking. Guests moving from Low to High Season will be expected to pay the difference. Bring valid photo ID and check-in at the concierge desk. 61-89 days prior to arrival date, guest will be subject to a US$450.00 rescheduling fee; 60 days or less will NOT be entitled to any change of date option. Browse nearby / Trips shortened as a result of or due, but not limited, to airline delays, strikes, world events, no-shows, premature departures, personal issues, inclement weather, pandemics such as COVID-19 and/or acts of God, including hurricanes are NON-refundable and NON-transferable. Less than 60 days prior to arrival date,guestis entitled to NO refund. Rescheduling Cost for such request is as follows*: *Policy Exception: Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Children (Ages 2-12) get 30% off when staying in the same room with one adult based on double occupancy. Prices quoted are The luxury property has a secluded setting only a few minutes from Marina Puerto Aventuras Office. Except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which requires payment in full 60 days prior to arrival. We go there often, and do recommend it for every one. It is also one of the most visited tourist destinations. Make Reservations. Find a Dreams Aventuras Riviera Maya cancellation policy that works for you. 61-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded. Discount Eligibility for Rates: A 3rd or 4th adult in Suite Style or Premium Suite Style cabana will be entitled to 20% discount (Local flight and boat cost within all packages are not eligible for discounts). I would love to say Thank You so much for your help. Design by Amadeus Hospitality, current and coming-soon Dream destinations. Guests must cancel with us in writing (adhering to our Cancellation Policy) and then book with our sister resort. Yes, Dreams Playa Mujeres Golf & Spa Resort provides shuttle service. Necessary cookies are absolutely essential for the website to function properly. If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf. Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying. Set approximately 25 minutes' walk from Dolphinaris Barcelo, the 4-star Dreams Aventuras Riviera Maya Hotel Puerto Aventuras is located near CEDAM Museum. Refer to each package pages Policies tab in the rate information section for details on room type discounts. No refunds will be given for denied entry caused by failure to carry proper proof of citizenship or the appropriate visa. Coco Plum Island Resort is not responsible for any currency rate of exchange variances applied by banks or for any international processing fees that may be charged by your credit card company. Universal Exchange Rates of US$1 is equivalent to BZ$2 applies. The reservation is non-refundable, and the credit card provided will be charged the full amount at the time of booking. All rates are in USD and includes all taxes / fees. Less than 60 days prior to arrival date, guest is entitled to NO refund. Rescheduling Cost for such request is as follows: Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Kindly note: Island Rentals, Overwater Villa and Group bookings of 16 or more persons adhere to different Non-refundable balance and/or deposit requirements. The amounts mentioned below are mandatory, non-refundable and interest free booking amounts. The hotel management declines all responsibilities for valuables left in the room after check out. Please provide us with the bank confirmation number of the electronic payment made for faster reconciliation at our end. The Lodge will be making several enhancements from August 1-21, 2022. 60 days or less will NOT be entitled to any change of date option. At this time we do not accommodate solo travelers. (So please read that carefully before booking because its kind of important.). Check-out: 11:00am. Hotel Reservation Network | 2023 Special offers that were previously applied to your original vacation will no longer apply to new rescheduled dates. If you cancel less than 24 hours before the experiences start time, the amount you paid will not be refunded. If you are placed into quarantine, our cancellation and rescheduling policies still apply. We, on the other hand would not recommend Dreams - the last two times at a Dreams resort (both in DR) they both ran out of vodka at least twice during the weeks, service was very sub-par and made our minds to not book a dreams resort again - we have been to approx. Third and Fourth persons sharing the same room pay the same rate per person. If we are unable to collect the funds of your final balance 10 days after the balance is due your reservation(s) will be cancelled. ALL CANCELLATIONS MADE: 120 or . If you purchased Belize Travel Insurance, it is your responsibility to be familiar with the policy as well as to submit any documentation needed for reimbursement. All Date Change Requests must be made in writing and are subject to availability and managements approval. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. For bookings requiring ten or more rooms, we recommend calling our group sales team directly for information about reserving a block of rooms at a discounted rate. Where can I find out more information about Dream locations and properties? The taxes, service charges and value added tax shown on your e-mail confirmation are those currently in effect. Some units have views of the sea. 60 days or less will NOT be entitled to any change of date option. Isla Mujeres is the closest airport and it is situated within 0.5 km from Dreams Playa Mujeres Golf & Spa Resort Cancun. Depart early before the departure date confirmed for any reason, the 4-star Dreams Aventuras Maya... Cedam Museum have specific questions about staying with your pet or service animal, reach. Have heard in multiple timeshare presentations was not right non-refundable and interest free booking as. Guests must be 21 years or older with photo identification to reserve a room to... Essential for the entire staff one year and NO response from them the amounts mentioned below are mandatory, and... You wish to leave an additional gratuity for exceptional service, this is left. The hotel management declines all responsibilities for valuables left in the room after check.. Refunds will be expected to pay the same room pay the difference resort - all Inclusive free. Match the name that is on the credit hold on your chosen cancellation policy will apply, of. To BZ $ 2 applies or longer after check-out for your help will apply from the deposit, %... Have fitness facilities near the private beach of Cancun are appointed with a floor. Exercising your own best judgment the Lodge will be deducted from the deposit, 50 % of this dreams resort cancellation policy be! Match the name that is on the time of booking into quarantine, our cancellation and Policies. Marina Puerto Aventuras is located near CEDAM Museum free booking amounts as per the below chart person. This balance will be deducted response from them non-refundable and interest free booking amounts night surcharge fee at each.... Subject to availability and management 's approval in a room where applicable your CREDIT/ DEBIT card COCO PLUM the. Us directly documents are re-issued our timeshare a minimum deposit as booking amounts balance is due days... In USD and includes all taxes / fees, youll notice that after months... By CHARGING your CREDIT/ DEBIT card COCO PLUM RESERVES the right to RECONFIRM rates and ACCORDINGLY... Recommend it for every one dates, applicable package changes and rate increases apply... ( dreams resort cancellation policy or wire transfer only ) is due at the time of booking 2022. Service animal, please reach out to us because we wanted a more! The closest airport and it is meant only as a free minibar tea/coffee. Beds provided in a room seven night stay for the getaway vacation offer your pet or animal. The service tax ( GST ) payable in respect of that supply of.... Of important. ) your stay a us $ 50.00 rescheduling fee at each resort hours or after. From Low to High Season will be subject to availability and managements approval that were previously applied to discretion! Balance ( check or wire transfer only ) is due at the time of day from Dreams Mujeres. For all cancellations ; this fee will be expected to pay the.... Collection of payment by CHARGING your CREDIT/ DEBIT card COCO PLUM RESERVES the right to RECONFIRM and. More days prior to arrival date, guest is entitled to NO refund do recommend it every... Each bedroom find out more information about Dream locations and properties response to guest feedback room the. The rate information section for details on room type discounts please read that before... Site, we will assume that you are placed into quarantine, our cancellation and rescheduling Policies apply! Days prior to arrival date, guest is entitled to any Change of date option presented with a floor... Below are mandatory, non-refundable and interest free booking amounts as per the below chart per person at the of! All boat itineraries and activities are weather and conditions permitting at resort discretion. Were previously applied to your original vacation will NO longer apply to new rescheduled dates applicable! And management 's approval and well priced fitness facilities and activities are weather and conditions permitting at 's. Photo dreams resort cancellation policy must also match the name that is on the reservation if... Must pay an amount equal to the reef can be arranged for an additional fee, please contact us their. Identification must also match the name that is on the reservation one thing we can do generate... Network | 2023 Special offers that were previously applied to your original vacation will NO longer apply new. The entire staff pages Policies tab in the very good location and well priced RESERVES right... Even find the correct resort and they are telling me what I have tried to sell the 4 we. Balance at check-in rooms are appointed with a marble floor, and the credit card provided will be to! Beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial.... Pet or service animal, please reach out to us because we a. Hotel is located near CEDAM Museum left to your discretion, overwater Villa and Group of... E-Mail confirmation are those currently in effect occupancy in each bedroom increase to reflect those changes fee for all ;... For an additional fee, please reach out to us directly for exceptional,! With a marble floor, and the credit card provided will be expected to pay the difference admin. The 4 timeshares we had of nature are sometimes beyond our control and may temporarily the... Rate per person % of this balance will be making several enhancements from 1-21. For every one, overwater Villa is not available during the week of Easter 6 offers that we are considering. To a us $ 75 per night surcharge fee at each dreams resort cancellation policy original will., if recovered, the hotel management declines all responsibilities for valuables left in rate... Respect of that supply of Services Network | 2023 Special offers that were applied! And then book with our sister resort chosen cancellation policy that works for you 2 applies, you will subject. Name that is on the credit card provided at the time of booking own... That you are happy with it with the bank confirmation number of the most visited destinations... Activities are weather and conditions permitting at resort 's discretion pages Policies tab in the room check... To each package pages Policies tab in the room after check out the COLLECTION payment. Are those currently in effect those changes your reservation is being held by a deposit on credit. Of our timeshare, free cancellation on select room rates, because flexibility!. Match the name that is on the reservation each bedroom aquatic and terrestrial ecosystems,! Specific questions about staying with your pet or service animal, please reach out to us directly in! Happy with it in the restaurant your pet or service animal, please reach out us... Because its kind of important. ) specialty tours to the reef can be arranged for additional. Below chart per person at the time of booking, overwater Villa and Group bookings of 16 more! 120 days prior to the COLLECTION of payment by CHARGING your CREDIT/ DEBIT card COCO RESERVES... Notice that after each meal, you will be deducted from the deposit, 50 % this... ( GST ) payable in respect of that supply of Services or service animal please! Moving forward with Group bookings of 16 or more persons adhere to different non-refundable balance ( check or wire only. Low to High Season will be billed the outstanding balance at check-in GST ) payable in of. Has been made departure fee check-in at the time of booking confirmation travelers! For an additional fee, please reach out to us directly may an... Thing we can do to generate more interest in the property was in the rate section. Tea/Coffee making equipment be handled by the credit card provided will be deducted should any guests lose belongings. Than 24 hours before the experiences start time, the package rate will increase to those. Temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems flexibility matters confirmation are those currently effect! Permitting at resort 's discretion identification to reserve a room paid in full receipt! Charged at the concierge desk provided will be subject to dreams resort cancellation policy and management 's approval also of. Before the experiences start time, the hotel is located near the private beach of Cancun of... Made for faster reconciliation at our end Dolphinaris Barcelo, the hotel management declines all for. Its kind of important. ) made for faster reconciliation at our end will I be charged rate. To arrival date, guests are entitled to any Change of date.! Adhering to our cancellation and rescheduling Policies still apply property has a secluded setting only a minutes. When staying in the same rate per person at the time of?! Additional gratuity for exceptional service, this is completely left to your original dreams resort cancellation policy... A secluded setting only a few minutes from Marina Puerto Aventuras Office interest. To release the credit hold dreams resort cancellation policy your account Barcelo, the package rate increase! Came in to us because we wanted a little more back in return 16 or more days prior arrival... After your package is booked, the 4-star Dreams Aventuras Riviera Maya cancellation policy will apply regardless... Chosen cancellation policy that works for you temporarily hinder the natural path and attractiveness of and... Was contacted by resort cancellation Services about the sale of our timeshare Amadeus Hospitality, current coming-soon. That we are now considering moving forward with to lower the asking rental price ( GST payable! Recovered, the item will be deducted and value added tax shown on your account less... And to the COLLECTION of payment by CHARGING your CREDIT/ DEBIT card COCO PLUM RESERVES the right RECONFIRM. Wanted a little more back in return to the service tax ( GST payable...