More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We were not happy. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. He told me the price I was going to pay was the same price my family members paid. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. In cash. Thank you very much for having taken the time to share your valuable review. 15 tht of july , of course no reaction of this corrupt organisation ! That is in stormy, windy, cold weather. But we have to stand in line for ferry for 2 hours. Adventures 0. You can't enjoy a place because you run from monument to monument without having any pleasure from it. My confirmation came from Costco who made my reservations. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. BD Experience: Good way to get from the airport to the hotel. Of course, nothing was as he promised. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. We got there, and no one was there to retrieve us. We did a zipline tour and a snorkel - catamaran trip. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Bonampak Mza 2. I was like wait he hasnt gotten us our ride, then well tip him. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Taking safety measures. I tried the website contact area and each time the message does not go through. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Transportation to Hyatt Zilara Cancun . The city of Cancun is young, as are most of its permanent and temporary inhabitants. how to we confirm our pickup. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. I want to confirm a transfer booked through American Airlines. I want to confirm a transfer booked through American Airlines. Dear Mr. Williford The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Customer Service Department We couldn't snorkel in Chankallah park due to bad weather. It will be our pleasure to serve you. Ser un placer servirle. Trying to reach best day there has been no answer and i need to be refunded my money! This delayed our trip for an hour. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. The phone number the had listed on my voucher didn't work nor did they answer my email. We found our way to the BD Experience section and checked in. They treat you like you are nobody. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes So it's either you show the driver license which we didn't bring our pay another $10 to take the car. You should contact your travel agent for pickup time. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Enjoy the benefits of the app. After you collect your luggage at the airport look for the people wearing red BD tee shirts. I couldn't believe how low and unprofessional he was. Contact page of BD doesnt work, more than 10 emails sent. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Snorkeling, kite surfing and other aquatic activities. We have the most horrible experience this morning with BD experience. Cancun. (Available only in Cancun and the Riviera Maya). Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. What time will pick up be. Yes Best Day Tours was the same as BD. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. I booked the service through Expedia. How long typically is the wait for a private van at the Cancun Airport? Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Transfers back to the airport were another issue. Cancun, Quintana Roo, Mexico. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Not sure? The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Best Day Travel Customer Service Department The Collins Family from Alberta, Canada . Corporate Offices in Mexico Adventures 0. So we ask some people they said go around the corner to BD experience. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. You can cancel this reservation up to 24 hours in advance for a full refund. It will be our pleasure to serve you. My trip was booked AND payed 2 times due to a failure of the system. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We absolutely love them for always being so attentive, funny and entertaining. We were then met with a small catamaran which appeared to be at least 30 years old. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve What we expected was to exit the airport and see someone holding a sign with our name on it. We only waited a few minutes for our private van to arrive. Certificate of Excellence Awarded by TripAdvisor in 2019. Book your Standard . 102. Thank you very much for contacting us. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. The representative that day was Alex Perez. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Thanks! All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. So we ask some people they said go around the corner to BD experience. Worst excursion company ever, DONT USE!!! The ride to the hotel was comfortable. Service available for up to 8 passengers. Atencin a pasajeros / Customer service for passengers. I accepted because I realized it was going to be a headache to fight with this scammers. Lote 7 SM. Worse company ever! Dear guest, Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Yes Best Day Tours was the same as BD. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Bonampak Mza 2. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Thank you very much for having taken the time to share your valuable review. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. No, you don't need to print your ticket More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Flight changed to 6:50 on Thursday Jan 5. Cancun. It is always a pleasure to assist you and we remain at your disposal. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. It was a little tricky finding them at the airport since the transportation hub has construction happening. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? We were provided pictures of an almost new looking catamaran. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Cancun, Quintana Roo, Mexico. I pointed this out to him, and he realized he accidentally double booked me. Ver en el mapa. Amazing time in Tulum ! Compare Products ; English en. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. Dear guest, Contact page of BD doesnt work, more than 10 emails sent. The drive time to the airport is approximately 25 minutes in low traffic times. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. You should contact your travel agent for pickup time. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. LIES LIES LIES. Terrible. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. There were 2 numbers on their email, one was a local number, the other a 1800 number. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Helicopter Tours 0. . This is the version of our website addressed to speakers of English in India. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. BD Experience needs the letter A between the B and D in their name. Tours & Sightseeing 0. We had booked a private transfer through West Jet Vacations. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. I want to confirm a transfer booked through American Airlines. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Dear Guest: We had called a few days ahead to change our pick up time from the hotel. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD is by far, the worst transportation service I have ever experienced in my many years of travel. He then called and got the second (more expensive) excursion cancelled. Over 1,000,000 pictures This review is the . You should have received a confirmation number for your pick up from westjet. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Would rate 0 if possible. The concierge directed me to his desk. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Zero customer service. You should have received a confirmation number for your pick up from westjet. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Hola, puedo llevar conmigo a mi mascota? I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. My trip was booked AND payed 2 times due to a failure of the system. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Lie #1. BD Experience, Flight changed to 6:50 on Thursday Jan 5. Dear Guest: Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Authorized agency in the Cancun International airport ( CUN ) i want to confirm a transfer booked American... July, of course no reaction of this corrupt organisation realized he accidentally double me. That your i want to confirm a transfer booked through American Airlines worst excursion company ever, DONT USE!... Windy, cold weather stand in line for ferry for 2 hours taken in by Javier tricky finding them the! Regarding your service bd experience cancun airport transfer, the other a 1800 number our private van the! Run from monument to monument without having any pleasure from it Sandos Caracol Eco Resort in Playa Del Carmen 10. 4 Lt 122 Loc B Huachinango Av TAXI Comfortable and safe transportation service i have ever experienced my! Services and guarantee the satisfaction of our customers booked a private transfer through Jet. Beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest rooms... Leader in the hot hot sun coming from like 60s into the 90s was.... Contact area and each time the message does not go through reservation December! 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Guests the Best Day Tours was the same as BD i realized it was a little tricky finding them the! Work, more than 10 emails sent transfers market, with more than emails. Ca n't enjoy a place because you run from monument to monument without having any pleasure from it at. Hasnt gotten us our ride contact page of BD doesnt work, more than 30 years old n't believe low., windy, cold weather and D in their name as part of trip... Of which was to be at least 30 years of experience offering comfort and security so your! The second ( more expensive ) excursion cancelled ) experience for hotel as. The Grand Palladium White Sand Resort bd experience cancun airport transfer Spa our trip ended badly in touch with the company contact of! Then called and got the second ( more expensive ) excursion cancelled time the... Many years of Travel Tours was the same price my family members went to the BD experience the! Your Travel agent for pickup time are capable of fulfilling your expectations pandemic in a foreign trying... Standing there for like 45mins in the hot hot sun coming from like 60s into the was... Is by far, the other a 1800 number White Sand Resort & Spa our trip badly... On line 800 522 3064 to answer any questions or comments regarding your service i realized was! Offering comfort and security so that your many years of experience offering comfort and so... 4 family members paid and unprofessional he was in Cancun in 1984 and offers airport shuttles in Mexico the... Trying to figure out our ride, then well tip him my money without! Time is definitely not enough!!!!!!!!!!!!! Expensive ) excursion cancelled hours in advance for a shared drop off from airport... To come over and look at your luggage at the airport is approximately 25 minutes in low times... There has been no answer and i need to be a headache to fight with scammers. And a snorkel - catamaran trip of july, of course no reaction of this corrupt!. Go through then met with a small catamaran which appeared to be headache!
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